Manning Support Services Inc.

Our Leadership Team


nikki-clancyNikki Clancy – CEO

Nikki has brought strong leadership and strategic oversight to MSS since she was appointed as Team Leader, Child and Family in 2010. Since then she has managed the Ageing and Disability team as well as the Connected Families team, giving her a wealth of knowledge and experience in the suite of programs run by MSS. Nikki became Acting CEO in February 2017 and in December 2017 took on the role of CEO. She is values-driven, has a ‘hands on’ management style and is committed to bringing best practice to the not-for-profit sector.

Prior to this role, Nikki worked in the Early Childhood sector developing and managing sizeable early childhood centres in the Newcastle region. She holds undergraduate and postgraduate qualifications with a Graduate Diploma in Human Services (Child and Adolescent Welfare) and also qualifications in Early Childhood.


Joshua Rogers – Manager, Community Wellbeing

Joshua has been at MSS since 2010, starting off as a NILS officer and moving into a senior support role, then management. Joshua has a personal approach and cares for the staff and clients his teams support. His approachable manner provides his team with the support they need to continue to deliver high quality services to the Social Support, Respite, Domestic Assistance and No Interest Loans teams. Joshua has a Bachelor of Arts (Psychology) and a Diploma in Information Technology.


Jaylea Muldoon – Manager, Positive Ageing

Jaylea has more than a decade of experience in business management including not-for-profit organisations. She brings extensive experience
managing teams both locally and internationally. With a desire to assist people in all stages of their life, Jaylea lives her life to the fullest which led her to follow her ambitions in studying Mental Health and working in the human services industry. Jaylea holds qualifications in Accounting, Business and Community Services.

An enthusiastic and professional addition to the team, Jaylea continually strives to deliver quality services with a sincere personal touch.


Steve PanosSteve Panos –  Manager, Finance and Administration

Steve is a qualified Accountant with a Bachelor of Business (major in Accounting). Steve has had a comprehensive work journey working for over 13 years as an Assistant Accountant, Financial Accountant & Transaction Services Accountant. In these roles, Steve gained the necessary experience to overcome a wide range of Accounting & Finance challenges that directly impacted organisational performance. Steve then ventured into small business for over 12 years and well exceeded all set expectations. He decided to share his expertise through teaching Business and Accounting at TAFE NSW before joining the MSS team in November 2016.  Steve is passionate about family and community and his personable approach is held in high regard.


Renee Scarlett

Renee Scarlett –  Manager, Connected Families

Renee was appointed Manager for the Connected Families team in 2017 after working as a Family Support Worker in both our Gloucester and Taree offices since 2014. Renee has 18 years experience working in Community Services roles including Child Care, Coordination of After School and Vacation Care Services, Youth work, Domestic Violence Specialist Worker and Team Leadership roles and program facilitation. Renee has qualifications in Community Services and Frontline Management and experience working collaboratively with Government and non-Government agencies to promote positive outcomes for clients and community.



John Cooke – Manager, Port Macquarie

John has ten years management experience working for a charitable organisation responsible for the delivery of services within a residential aged care facility.  Appointed to the role of Manager for our Port Macquarie team in March 2018, he hopes to infect others with his passionate commitment to customer service.  John has the logistical and people management skills to introduce, deliver and expand an array of services within the Port Macquarie and Hastings communities.

With a Bachelor of Law degree, certification as a trainer and assessor and formal qualifications in management and auditing management systems. John is committed to continuing quality improvement and believes that constant monitoring and evaluation of services will enable his team to deliver services in a way that allows MSS clients to    live with dignity and respect within our community.


Manning Support Services Inc.